CLIENT STORY · HOUSING & HUMAN SERVICES
A shared vision. A clear path toward home.
Humility Homes and Services works to end homelessness through housing opportunities and supportive services in the Greater Quad Cities. AltruNext helped the newly merged organization unite around a strategic plan and a shared vision: a home for every person.
The challenge
Humility Homes and Services emerged from a merger of two related organizations with three decades of service to people experiencing homelessness. The new organization needed a united vision and a practical plan to guide its resources toward ending homelessness in the Greater Quad Cities.
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That meant bringing community and stakeholder voices into the process, facilitating internal discussions, and setting clear priorities as the pandemic reshaped needs and service delivery.
Our approach
01 · Assess
Audit organizational health to identify strengths, gaps, and opportunities for improvement.
02 · Listen
Gather stakeholder perspectives through surveys, interviews, and focus groups, then identify shared themes.
03 · Prioritize
Create a strategic screening tool and facilitate a board retreat to confirm objectives and evaluate future programs.
04 · Activate
Define four strategic initiatives, establish progress measures, and set a quarterly rhythm for reviewing implementation.
Shared priorities. Purposeful decisions.
Humility gained a shared direction grounded in its mission to end homelessness. The strategic screening tool helps staff assess new opportunities before bringing them to the board. Clear initiatives and progress measures guide programming decisions, organizational improvements, and the people, resources, and systems needed to put the plan into action.
4 initiatives
Shared priorities guiding the organization’s future
Quarterly
Progress reviews to keep implementation on track
Clear criteria
A screening tool for evaluating future opportunities
“They made what felt, at first, like an overwhelming task, into a seamless and simple process that incorporated the voices of all of our various stakeholders.”
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Ashley Velez, MPA
Executive Director, Humility Homes & Services